5 STEPS TO
COMMUNICATE EFFECTIVELY
TRY AND MAKE IT A GOOD ONE??
Emotions have a way
of magnifying situations.
If
you’re feeling ecstatic, the world seems exciting and inviting, you’re ready to
take it on.
On the other hand, if
you’re feeling sad, depressed, the world seems grey and dark, you feel like
you’re ploughing through mud.
When you bring your
chipper, excited self to conversations, those around you respond in kind.
Even if they are
frustrated, irritated, or sad, if you choose to be cheerful, they
will walk away feeling
less frustrated and
might even wonder why they’re now in such a good mood.
THINK OF 'WE' NOT ME/MYSELF AND I
We always get sucked into the ME way of thinking instead of WE.
We think of the way situations affect US and the way YOU think if should be.
So before you start communicating, think of WE.
Think of the way you are communicating and how if would affect others.
& BE THE PERSON THAT THINKS BEFORE THEY SPEAK!
LISTEN & COMMUNICATION STAY PRESENT
What does that mean?
Concentrate on the conversation and actually LISTEN to what is said – don't just HEAR it!
When you stay present you can understand better and move forward with tasks.
Have people say; “He is such a good listener and gave me good advice” / “Wow she really understood what I was saying”
LISTEN WITH EMPATHY
People need to feel heard and that someone cares.
Look people in the eye, nod, sprinkle in the verbal cues like – “Yes” and “I see” or “I understand”.
Then they know YOU ARE actually listening!
Listening emphatically is about making sure that the other person feels heard.
SAY THANK YOU
2 Of the shortest words in the English language that means a great deal and shows that you appreciate what someone has said or done.
Try and see how often or little you actually say THANK YOU!
You can even try it in different languages:
Afrikaans: DANKIE
Zulu: NGIYABONGA
Sotho: KEALEBOHA
Xhosa: NDIYABULELA
Ndebele: NGIYATHOKOZA
Setswana: KELEBOGILE
Shangane: NA KENSA
Vhenda: NDO LIVHUWA
Spanish: Gracias
Portuguese: Obrigado
THINK OF 'WE' NOT ME/MYSELF AND I
We always get sucked into the ME way of thinking instead of WE.
We think of the way situations affect US and the way YOU think if should be.
So before you start communicating, think of WE.
Think of the way you are communicating and how if would affect others.
ALWAYS
TRY AND BE THE PERSON THAT STAYS COOL CALM AND COLLECTED
DONT
SWEAT THE SMALL STUFF& BE THE PERSON THAT THINKS BEFORE THEY SPEAK!
LISTEN & COMMUNICATION STAY PRESENT
What does that mean?
Concentrate on the conversation and actually LISTEN to what is said – don't just HEAR it!
When you are present
and totally engaged in conversations,
You can pick up all
the subtle information (body language, tone etc) of the conversation.When you stay present you can understand better and move forward with tasks.
Have people say; “He is such a good listener and gave me good advice” / “Wow she really understood what I was saying”
LISTEN WITH EMPATHY
People need to feel heard and that someone cares.
Look people in the eye, nod, sprinkle in the verbal cues like – “Yes” and “I see” or “I understand”.
Then they know YOU ARE actually listening!
SUSPEND
COMMENT;
Only think about what
they are saying until you are asked a question.Listening emphatically is about making sure that the other person feels heard.
SAY THANK YOU
2 Of the shortest words in the English language that means a great deal and shows that you appreciate what someone has said or done.
Try and see how often or little you actually say THANK YOU!
You can even try it in different languages:
Afrikaans: DANKIE
Zulu: NGIYABONGA
Sotho: KEALEBOHA
Xhosa: NDIYABULELA
Ndebele: NGIYATHOKOZA
Setswana: KELEBOGILE
Shangane: NA KENSA
Vhenda: NDO LIVHUWA
Spanish: Gracias
Portuguese: Obrigado
